Privacy Policy

1. Who we are

Kolkata Tea is the data fiduciary responsible for the personal data collected through this website. Our place of business is Kolkata, West Bengal, India. You can reach us at hello@kolkatatea.com.

2. Information we collect

2.1 Information you give us

• Order details: name, email address, phone number, shipping address (street, city, state, PIN code) and the products and quantities you select.
• Communications: the content of any email, WhatsApp message or form submission you send to us.

2.2 Information we collect automatically

• Technical data: IP address, browser type and version, operating system, the pages you visit on our website and the date and time of your visit.
• Cookies and similar technologies: small files that remember basic preferences and help us understand which parts of the site are useful. See section 7 below.

2.3 Information from third parties

• Payment confirmations received from regulated payment service providers when you pay for an order. We do not see or store your card or UPI credentials.
• Delivery status received from courier partners.

3. How we use your information

We use your information to:

• Confirm, process, pack, dispatch and deliver your order.
• Contact you over phone, WhatsApp or email about an order, payment or delivery.
• Handle returns, refunds and complaints.
• Comply with legal and tax obligations such as GST invoicing and statutory record-keeping.
• Improve the website, our products and our customer support, including by analysing aggregated, non-identifying patterns of use.
• Detect, prevent and respond to fraud, abuse and security incidents.

4. Legal basis

We process your personal data on one or more of the following bases:

• Performance of a contract — to fulfil the order you have placed.
• Consent — for example, when you choose to receive product updates from us.
• Legitimate business interest — to operate the website securely and improve our service.
• Legal obligation — where retention or sharing is required by Indian law.

5. Sharing your information

We do not sell your personal information. We share it only with parties who help us run the business, and only to the extent needed:

• Courier partners — your name, address and phone number to deliver the parcel.
• Payment service providers — basic order details so the payment link is accurate.
• Communication tools — secure email, WhatsApp Business and cloud hosting providers we use to operate the website and respond to enquiries.
• Government authorities — only when required by law, court order, or a formal request from a competent authority.

6. Data retention

We keep order records for as long as required for tax and legal purposes (typically eight years under Indian tax law). Other personal data is kept only as long as needed for the purposes described in this policy. When data is no longer required, it is deleted or anonymised.

7. Cookies and analytics

We use a small number of cookies that are strictly necessary for the website to function. We may also use privacy-friendly analytics to understand which sections are read most often. We do not use advertising cookies or sell visitor data. You can disable cookies in your browser; some parts of the website may not work correctly if you do.

8. Security

We use HTTPS for all traffic, restrict access to personal data on a need-to-know basis, and review our systems for security gaps. While no system on the internet is fully immune from risk, we follow reasonable security practices in line with Indian regulations including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

9. Children

Our products and website are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal information, please write to us and we will delete it.

10. Your rights

Subject to applicable Indian law, you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your personal data, where it is no longer needed for the purposes described above and we are not required to keep it by law.
• Withdraw consent for any processing that is based on consent.
• Raise a complaint with us or with the appropriate Indian authority.

To exercise any of these rights, write to us at hello@kolkatatea.com. We will respond within 30 days.

11. Grievance Officer

In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any concern relating to your personal data or your order:

• Name: Customer Care Team
• Email: hello@kolkatatea.com
• Address: Kolkata Tea, Kolkata, West Bengal, India

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

12. Third-party links

Our website may link to third-party services such as social platforms or payment gateways. We are not responsible for the privacy practices of these third parties; please review their policies separately.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page along with the date it was last updated. If a change materially affects how we use your personal data, we will let you know by email where reasonable.

14. Contact

For any privacy question, write to us at hello@kolkatatea.com.